Returns & Refunds

We are here to help you!
What is your return policy?

We offer return for your goods 7 days after delivery.

The product must be in original condition.

The item (s) must not have been used in any way.

We cannot accept returns that do not meet the above requirements.

We offers full refund (item price excluding original shipping cost).

How do I return my order?

Always contact support@sparkleyfish.com before you send back an item, regardless of the reason.

Are returns free?

The shipping cost incurred for returning item/s to sparkleyfish.com for refund are not covered nor
reimbursed by us

Where do I send the return to?

When we receive your request to return an item. We will directly send you an email with the address that you
need to send the items to.

How long it takes for my refund to be processed?

We try and process returns as quickly as possible. If you are initiating a return, we try our best to reply within
24 hours.
We will refund you through the same method you used to pay within 1-6 business days.

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